Frequently Asked Questions
Straight answers to the questions Sugar Land homeowners ask us most.
- What hours are you open?
- Rex Roof Company is open Monday through Friday from 8:00 AM to 5:00 PM. Saturday appointments are available on request, and we are closed on Sunday. For after-hours storm emergencies, please call (281) 769-4200 and leave a message.
- What service area do you cover?
- Rex Roof Company is based in Sugar Land, TX and serves the Greater Houston area, including Sugar Land, Houston, Katy, Pearland, The Woodlands, Spring, Cypress, and the surrounding Fort Bend and Harris County communities. If you are not sure whether your address is in our service area, give us a call.
- How do I get a quote or schedule service?
- You can request a free estimate by calling (281) 769-4200, filling out the form on our Contact Us page, or reaching out through our website. Please have your address ready along with a brief description of the work you need, such as whether it is a repair, replacement, or new installation.
- Are you insured?
- Yes. Rex Roof Company carries full insurance for every project. We are happy to provide proof of insurance on request before any work begins.
- How long have you been in business?
- The Rex Roof Company team has over 10 years of experience in the roofing and construction industry. In 2026, we took the leap of faith to start our own company so we could bring that experience directly to homeowners and businesses across the Greater Houston area.
- What forms of payment do you accept?
- We accept major credit cards, checks, and bank transfers. We also offer financing options through Hearth to help spread the cost of larger projects over time. Visit our Financing page or ask your project coordinator for details.
- Do you offer guarantees or warranties on your work?
- Yes. Every project includes a workmanship warranty from Rex Roof Company, and the roofing materials we install carry manufacturer warranties that vary by product. We will walk you through the specific warranty coverage for your project before work begins.
- How long does a roof replacement take?
- Most residential roof replacements are completed in one to three days, depending on the size of the home, the type of materials, and the weather. Larger or more complex projects can take longer. We will give you a realistic timeline as part of your estimate.
- How do I know if I need a roof repair or a full replacement?
- It depends on the age of the roof, the extent of the damage, and the condition of the underlayment and decking. A small leak or a few damaged shingles is often a repair. Widespread granule loss, multiple leaks, sagging, or a roof past its expected lifespan usually points to replacement. A free inspection from Rex Roof Company will give you a clear, honest recommendation.
- What roofing materials do you install?
- We install a full range of residential and commercial roofing materials, including architectural asphalt shingles, metal roofing, tile, and flat-roof systems. We work with leading manufacturers and will recommend the best option for your home, climate, and budget.
- Do you help with insurance claims for storm damage?
- Yes. We have extensive experience with insurance claims for hail, wind, and hurricane damage in the Houston area. We can document the damage, meet your adjuster on site, and help you navigate the claim process so you get the coverage you are entitled to. Visit our Insurance Claims page for details.
- What should I do if my roof is leaking right now?
- Move belongings away from the leak, place a bucket or container under any active drip, and if possible take a photo of the affected area for your records. Then call Rex Roof Company at (281) 769-4200. We will schedule an inspection as quickly as we can and walk you through the next steps.
Still Have Questions?
We are happy to talk through your project, walk you through our process, or schedule a free inspection.
Ready for Your Roof Inspection?
Contact Rex Roof Company today for a free quote or to schedule your professional inspection.